Staff use this section for reward claims: products handed out at the counter and automatic rewards that could not be delivered.
Counter handout
- Find the player and check the reward in a Pending claim.
- Hand a physical product to the player and mark it delivered. For other supported reward types, the delivery button performs the Gizmo grant; do not treat a reward as delivered until the panel confirms the result.
- Delivered claims remain in history. If the panel warns that an issued code was not saved in the claim, record it from the result before closing the window.
Not issued and retry
Open Not issued and read the reason. If a code pool ran out, refill it in Reward Codes, review the claim, then use “Retry”. Refilling does not close old claims automatically. If the reason says that the outcome of an earlier grant is unknown, first reconcile the player with Gizmo and the grant log; retrying without that check could grant the reward twice. Decline a claim only after the outcome is established.
An owner can give staff access to this section with the appropriate actions and clubs.